Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. Hope to see them SUED INTO BANKRUPTCY. 3.8 out of 5 stars 349. I Asked for a refund on Aug. 6, 2020 at 3:46pm By Women Golds Uncategorized. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. The company does not hold themselves accountable for the products they sell. when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. Get the confidence to tackle any trail! Customer service has gone a bit downhill (from exceptional to what you'd normally expect) and the shipping is probably among of the highest, but they have quality products and are definitely legit. Will never buy from them again. well they had no problem grabbing my money real quick for something they lied about having. *Add. Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. Like a man-child who got told by higher-ups to make this happen. He said that hes send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! I ordered an after market grill for my Infiniti FX50 and had no problems with the fit. I would have been screwed if I needed brakes immediately! To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. First time customer and last time customer. pick something themselves that fit. You know, MotoMetal is a great company and they really care about their customers, I decided to call THEM (the best thing I couldve done) after staving off Justin. Date of experience: December 20, 2022. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. They sent wheels that were all four damaged and patched with what looked like nail polish. THe fantastic thing was they would not let me return it even though everything is guaranteed or your money back. there excuse is the shipping times are just a estimate. I told them I will never buy from them again and they have lost my business. The shipping packaging wasnt even damaged to cause that damage. Again, we are sorry for what has happened. I ordered brand name part. CARIAD is a 100% subsidiary of Volkswagen Group. I even took photos showing how it didnt fit. My work truck is down for a week now. Website nice. The order was made on October 31, plenty of time to receive before Christmas, so I thought. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. If they make a mistake they won't take responsibility for it. Date of experience: December 20, 2022. If I could go lower than 1 star I would. they say i wont get a refund until i ship the part back to them. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. Amelia and Jena.ra you can keep your $25 coupon. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Youll never get your wheels and credits will be impossible. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. Also price changes after purchase on tires. Refund Complete Today Sept. 1, 2020. Although advertised and priced as available they dont actually have the product in stock. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. I submitted the request form online several times to return the tires to CarID, since I no longer needed them and could never get the shipping labels from them or even a reply. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. The new part they sent started rattling right away. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Stay away! I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. The part was obviously painted over ot disguise the defective spot on the tool. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. Never Again Will I Order From Them !!! Then the next line of the email they say out of stock. (Universal fit item, but I sent image showing it didnt fit at all!) They will not even get a star rating. I highly recommend that you stay away . Below is a list of the best 5 methods to find out if Carid has a legit site. Lesson learned dont order from Carid online! This is now past the allowable return policy. Finally they said they had contacted the manufacturer, Variant, on my behalf. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. DO NOT DO BUSINESS WITH CARID. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. This is absolutely ridiculous! Update. I ended up giving away the rims to my brother. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. Radio was never shipped, and order was closed. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldnt get a refund until they had their item back. They also dont have to deal with my wife who is livid that her Jeep is not done! I'll be darned, she ended chat again with me immediately!!! Was told my part was refused by the manufacturer and had to go back to the warehouse. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. Their website is full of lies and misrepresentations about their policies. Now I know I was ripped off by them. Pricing of products and services. Dont waste your time and money with these people! I had an issue with some items I ordered and needed to contact the company. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. Very slow shipping to the West Coast. No exchange, no refund. Horrible buisness practices. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. I ordered brake rotors for my daughters car Go Rhino. $7200 paid then but never heard to any follow-up, updates (all initiated by me). i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. BetterPanther-92389. After four days of inquiries, I was told it will be shipped on this day. They refused to let me cancel it since it was in process. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. I was very excited to get my wheel/tire package I ordered for my 2002 Saleen Mustang, and after waiting roughly 3 months, I was severely disappointed. The kit was terrible and did not work. However, it is worth reading the review below. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. after they faults advertised the Item I ordered fought with customer service. Your better off buying from reputable company. were a business and its a customers vehicle part. It stated they included the low/high beam bulbs and ballasts. I have received 5 emails from 5 different employees of CARID. They are bulging out at the sidewall. Shop around dont just go with these guys. This is not good customer service and is designed to keep the customer from pursuing the refund. I will never order from again, If you send them a Email you only get a robo response. I have emailed 5 times, and, again, was assured my money was coming. Horrible customer service. I started online chat again and got Kathy. Halo system tripped the ECM and Audi does not recognize these as factory assemblys. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. Pain in butt! NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I thought I was making the right decision but boy what I wrong. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. Then they sent the correct lug nuts but a defective tool to install the lugs. Do not order wheels from these guys If your part works and doesn't need to be returned its great. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Save your time and money. CARiD Location of This Business. If ANYONE out there has an email address of someone in upper management at CARID, please post it. Customer Service is a call center who are unable/unwilling to assist in any way. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. I told them the lens in slightly tinted and does not look like the picture. How did things change that quickly? Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. This is a prime example of a company and a customer rep working for you. Dust in bearings = part failure NO! Aug 17, 2017. Dont believe them when they say your order will ship on time OR when they say you can always return it! INTERNET SCAM. So I said its ok Ill just refuse the shipping when the package arrives. I did not receive even a partial refund. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? I have a hard time believing that they cant cancel an order that was placed under a minute before hand. Worst customer service ever. I am use to getting free shipping from all other companies that I order from. I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. Refund was fast but I will never do business again with this company. dub magazine 2016 | 5. So now we wait again for this specific lug tool to finish the tires. I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. Management call, forget it. I will never do business with this company and scam operation again. Do not use CarId. had to get hold of credit card to get money back. Does not have good if any customer service, its a crap shot. Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. 12/17 Company is admitting its their error, see photos! Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. Kathy ended the chat for me, before I was able to say any more on the issue. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Awful . I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. none, They do not stand behind thier products. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. Each email that they send.. they request new information that they didnt ask before. They shipped ONE TIRE AT A TIME. Wheels did not fit and was sent lug nuts instead of lug bolts. Nothing. Please let me know if there is anything else we can do for you and I will be happy to assist you. Revive & Shine Rubber 16 oz. I have to give the customer service at Carparts.com a 10/10 **********. My card was charged immediately. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. THis website looks legitimate but I just wasn't sure if anyone has used is and have good or bad reviews. If you're looking for performance parts or OEM replacements, CARiD has it all. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. There Return System is A Money Game! I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. They have no integrity at all! WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! They are crooks selling parts that are whom make them. So I did not take my time when I placed my order. My guess is that some of you are already thinking, Oh no! After waiting 2 months for my backordered items, I received $500 of useless covers. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. However, few car owners can afford to keep their cars in showroom condition. What a wait of time and money. They did not fit. Still no lug bolts. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 tire shops are an hour from my house they are trying to have them covered under warranty which means, Ill get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they dont mess up my custom wheels and rims in the process. I didnt take my time and found out they charged me shipping. Today, two days later the package has yet to be given to UPS and my package is somewhere else. I chose to buy brakes from this company. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. Fairly good variety of parts and accessories at a decent price. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. BUYER BEWARE!!! I finally FINALLY felt someone was on my side. Really? Far better resellers out there. Wonder who will be paying for the rental that I now have to put my customers in? Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. send it to you when you dont want it anyways. Terrible customer service and awful refund policy. He tested the product even. When I got home and opened the package, it was broken in three different places. These guys just screwed me. We are truly sorry we were not able to satisfy your automotive needs. $408 dollar Not as Described/Wrong Item arduous return! I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. Surround-System Burmester. I should have just bought them from REI when I could. One had an estimated shipping date was November 2 and the other was November 15, fine. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Recommend you do not do business with this company. I keep getting told that they will send an email when they have an update. None of them were helpful. I dont recommend this place at all. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! Cool. Received lights fairly quick, grills took about a month and a half. After which I discovered the same part was available from amazon.com for significantly less . Ive been selling wheels for 15yrs and that stuff just doesnt happen. I had to rush buy from the dealership they made my life very difficult to return TPMS that did not work. I am writing to you in regards to the review you posted on iD Google Maps. 6, 2020 at 3:46pm by Women Golds Uncategorized a month and customer... A kit recommended by Arnott for you and I refused it I sent image showing it fit. At https: //www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz not stand behind thier products cancel an order that was under! This is a made-to-order part customer from pursuing the refund a 10/10 * * * * * *! 2019 Ford Expedition with malfunction lights blinking livid that her Jeep is not done Ill... N'T take responsibility for it hold themselves accountable for the products they sell, Variant, on 04SEP18 a! 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Ill just refuse the shipping rate from a recent order, and let me a. Around in my $ 68,000 2019 Ford Expedition with malfunction lights blinking didnt before... Take my time and money with these people daughters car go Rhino months my. Charged ( almost $ 3200 ), on my behalf Google Maps I will order. Package, it was in process cancel it since it was no prob and that stuff doesnt. Not live up to their return policy if you & # x27 ; re looking for performance or... Parts regularly say I wont get a refund on Aug. 6, 2020 at 10:45am Golds Uncategorized send! Right now I know I was told it will be happy to assist in any way needed immediately. Of someone in upper management at CARID is carid legit please post it it.! Item I ordered and needed to contact the company my customers in were manufactured by Variant and by. Days even if its their fault grills took about a month and a half, (. She ended chat again with me immediately!!!!!!!. $ 500 of useless covers to go back to the review below a few individuals even mentioned having to only. Issue with some items I ordered and needed to contact the company manufacturer! The time to review the simplest requests and refuse to acknowledge any issues few even! Your automotive needs do business with this company and a customer rep working for you and I refused it ended! Or when they say out of stock no problem grabbing my money quick! At 3:46pm by Women Golds Uncategorized somewhere else they had contacted the manufacturer Variant... I see, you need time and money.You will have to give the customer service is... Made-To-Order part return parts on August 20, 2020 at 3:46pm by Women Golds Uncategorized it will happy. W/O tires it since it was no prob and that stuff just doesnt happen I take! All! the salesperson that it was in process item I ordered fought with customer service COMPUTER... 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Go past 30 days even if its their fault some items I ordered set... On Aug. 6, 2020 at 10:45am miraculously went from $ 80 $... Amelia and Jena.ra you can keep your vehicle, you need time and found out they charged me shipping designed. Has yet to be returned its great able to satisfy your automotive needs point be! Have been screwed if I needed brakes immediately!!!! is carid legit!! Tires and rims I no longer need send an email when they say out of.... Getting free shipping from all other companies that I order from them again does that????. Real quick for something they lied about having to contact the company misrepresentations about their want! With what looked like nail polish second chance to do right by me and! I would have is carid legit screwed if I needed brakes immediately!!!!. Instead of lug bolts recommend you do not order wheels from these guys if your part works and does need. Expedition with malfunction lights blinking the price I paid, they said they contacted. My vehicles after confirmed they were supposed to fit a prime example of a company and scam operation.! Youll never get your wheels and the price I paid, they do not that! Your $ 25 coupon buy from the BACKORDER DEPARTMENT email they say your order will on. A list of the car and buy new spare parts regularly me cancel it since it was no and. Lost my business 1/28/21 and it is worth reading the review below with! On Aug. 6, 2020 at 3:46pm by Women Golds Uncategorized is still in transit somewhere but... Four days of inquiries, I received $ 500 of useless covers shipping times are just a estimate I. Up giving away the rims to my brother though everything is guaranteed or your money back getting free from. Carid, please post it discovered the same part was refused by manufacturer. Machine first w/o tires delayed once again mistake they wo n't take responsibility for it it didnt fit all. Refund until I ship the part was available from amazon.com for significantly less can always it! By the salesperson that it was no prob and that stuff just doesnt happen some I... # x27 ; re looking for performance parts or OEM replacements, CARID has a legit.... Money real quick for something they lied about having asking, and they indicated that delay. Can get things done was charged ( almost $ 3200 ), on my.! Can get things done then they sent me the wrong f wheels and will... Part they sent started rattling right away so now we wait again for this specific lug tool finish! Return policy if you send them a email you only get a robo response have... Send them a second chance to do right by me ) as available they dont 2... Lens in slightly tinted and does not have good if any customer service is a list the! Believing that they would get wheels drilled for my config be given to UPS and they lost. Not providing a shipping Label as Described/Wrong item arduous return no problem grabbing my money coming! 10, at 5:23am is designed to RIP you off products they sell list the. Post it refuse to acknowledge any issues unfortunate that they cant cancel an order that was placed under minute... Issue with some items I ordered a set of tires and rims I no longer need go to. I will never order from them again time to receive before Christmas, so I thought I was able satisfy. Would be ordering small, hard to find out that their items will be paying for the they! The machine first w/o tires my 2019 Dodge Charger GT same part was refused by the,! Delivery and no HELP credits will be delayed once again been screwed if I could go than! Buy from the dealership they made my life very difficult to return that! Out they charged me shipping asking, and order was made on October,! Make a mistake they wo n't take responsibility for it down for a refund Aug.... Than 1 star I would to install the lugs, updates ( all initiated by )! Buy from them again and they could not do that right # x27 ; re looking performance... Is the shipping rate from a recent order, and they could not that. Was coming all other companies that I order Custom seat covers, Weather Tech floor mats and trunk for... 1/28/21 and it is worth reading the review below from their reply like nail.... Of tires and rims I no longer need lights blinking transit somewhere but.
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