We don't refund delivery costs on international orders. I purchased a few items but 1 of them did not work out for my daughter, the original cost of this . Whether you're here to transform your pantry or label your entire house, Pretty Little Designs has a solution for every room, shelf, and lifestyle. Remember to add your order number if you download a new returns label. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in . 10.30. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. 2 - 3 Working Days (If ordered before 9pm) 3.99. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Consumers complaining about Pretty Little Thing most frequently mention customer service, poor quality and delivery date problems.Pretty Little Thing ranks 1682nd among Women's Clothing sites. I ordered two things from Pretty Little Thing on Black Friday (11/26/22) and received a confirmation email and later, received an email for tracking the delivery. We got you girl. You can return your item to us and place a new order to receive the item of your choice. Adhesive can also be earned as a quest reward. You must have JavaScript enabled in your browser to utilize the functionality of this website. Active. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. 11/19/2022. Drop the package off at your local post office. If youre a customer in the EEA, you get 14 days to cancel your contract with us. Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check: If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Please . Please remember to keep your proof of postage. Consider at least contacting PLT about an item that you want to return outside of their time period and quality requirements. *Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3). 5. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. A returns label for your local returns center will be included in your parcel. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. There is no limit on how many times you order. USA Express Shipping. JavaScript seems to be disabled in your browser. }); Collect & Return with 100+ brands . You will be informed of any significant changes to these terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Pack your unwanted items per the return policy . 4. USA Standard Shipping. In the interest of hygiene, please do not remove the seal. There are a couple of other ways to cancel your contract with us. You can return your PrettyLittleThing order FREE via the Hermes courier collection service. Securely package your items then its ready to post it off! else{ The better part of this process is that you can simply return the website to place an order instead of going through a different system. There are a couple of other ways to cancel your contract with us. Shipping Times. As of Feb 26, 2021, Pretty Little Thing returns are paperless! Items must be returned within 28 days of receiving your order. We got you girl. }); Returns must be made at your own cost. 5 - 7 working days. JavaScript seems to be disabled in your browser. No stress. if(this.value.length < 3){ Dont worry Returns are still quick, easy and free.Start a return here and follow the simple steps below. CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS? If you have misplaced this label, you can download a new one below. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. Pretty Little Thing's Size Chart. Keep an eye on your return tracking. As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Youll receive a confirmation notification that the return was received. Like other clothing stores, they seem to prefer you not try them on especially swimwear, if you plan to return them. 50% off almost everything with this Pretty Little Thing discount code. You'll need to create and print one label per parcel. You must have JavaScript enabled in your browser to utilize the functionality of this website. Pretty Little Thing jeans seem to be mostly form-fitting and with hundreds of different styles. Beauty products and accessories cannot be returned. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). com you've visit to the right place. New In This Week & Beauty. Remember to keep hold of your receipt to track your parcel, which you can do. 12.00 | 20% OFF. JavaScript seems to be disabled in your browser. to a 48 hour service over busy retail periods including Black Friday weekend. What is PrettyLittleThings return policy? Click here to find your nearest Hermes Parcel Shop location. UK customers also have the option to returns items via Royal Mail tracked returns. Click here for more details on returning with Hermes. case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break; Unfortunately, we are currently unable to process exchanges. Delivery Costs. // ]]>. We have had a problem shipping your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. 5.99. The parcel has been sent to the incorrect depot but will be re-routed. The portal makes it easy to pay for a return label, print it, and attach it to the package. Please note we do not cover the cost of these returns. Beauty products and accessories cannot be returned. JavaScript seems to be disabled in your browser. JS. } Once purchased Unlimited Next Day delivery is non-refundable. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. and conditions. As soon as we have processed your refund, you will receive an email notification. Next Return Policy Is it 28 Days For a Refund. If you have not been refunded after 30 days of returning the item(s), please. Can I track my return with Pretty Little Thing? We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. Headquartered in London, Paris and LA, the brand has been making impactful strides in the online fashion industry. 2 - 3 working days. You dont even need a label! If this is the case then we can reasonably decline your refund. We explore it in detail in this article. Order Numbers will be in one of the following formats: 111-1111111-1111111 / 111111111. Make sure to keep your proof of postage! } What is PrettyLittleThings return policy? Print off, attach to your parcel and take to the post office. Select a retailer, create your label, and drop it off or have it collected! Download the app for an extra 23% off plus up to 70% off everything. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. how to return with Collect+: If you have any any other questions about Collect+, please see our Collect+ FAQs here. // . PLT would like a photo of the defective product and the order number we produced when making the order. Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. Just repack your item(s) in the original packaging with all the tags attached. Still need our help? Below, you will find their clothing size chart in inches. UK Nominated Day Delivery*. I've had a couple of minor issues with lost order numbers etc, and have had quick responses and straight forward help throughout every interaction. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. Unfortunately, Pretty Little Thing does not offer free return shipping, so return labels are at your own cost. Returns Label for UK Customers can be found here, We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. Please ensure that lingerie and swimwear items are tried on over your own underwear. Follow the simple instructions on-site youll only need your order via label means your return the payment to in. 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